DELIVERY AND RETURNS
Return policy of goods or services acquired through the online store www.biombobags.com.
When you will make your order you will be able to check delivery costs
before placing your order. Costs vary depending on the delivery address
and on the size and weight of the package. However, in most cases, parcels
weight less than a couple of kilograms.
Please see below our shipping costs:
– Spain, Portugal and Andorra: ( Free shipping)
– Balearic Islands: 7,99 €
– Canary Islands, Ceuta and Melilla: 17,99 €
– U.K. and Europe: 20 €
– USA: 50 €
– Japan: 60 €
– China: 60 €
For enquiries about any other destinations, please contact us.
Biombo Bags will deliver the product in perfect conditions and at the address indicated by the User. In order to optimize the delivery process, the address provided by the User must be an address where the delivery can be made during normal business hours.
We aim to dispatch all domestic orders within 2-4 working days,
Biombo Bags is not responsible for delays caused by customs clearance.
Local taxes and duties on arrival will be the customer’s responsibility.
ESTIMATED DELIVERY TIMES:
SPAIN: 2-4 working days.
REST OF EUROPE: 5-7 working days.
INTERNATIONAL: 10-12 working days.
- Once the purchase made via www.biombobags.com is received, If you find the purchased item is defective, does not work properly or you think it does not correspond to the description, contact us within seven business days from receipt of the product to the email firstname.lastname@example.org.
- For a return to be possible, your item must be unused beyond the usual opening of the product and in the same conditions as when you received it, with its original labels and in its original packaging. In addition to attaching the invoice or a copy. After following the above instructios send the article to: Biombo Bags, Calle Aragón 290. Principal, 08009 Barcelona and explaining the reason of the return.
- Keep in mind that the item is under your full responsibility until we receive it in our warehouse. We recommend that you send us the item by courier or certified mail and that you keep the proof of delivery.We remind you that we will not accept postage due parcels. The risk of the products (loss, damage, theft) will be transferred to the user at the moment in which the product has been made available to the user in accordance with these Conditions of sale.
- Once we receive the merchandise, and verify that it complies with our sales conditions indicated above, we will inform you as soon as possible if we can replace it or make a refund. If a discount was applied at the time of purchase, only the actual amount paid will be refunded
- Biombo bags reserves the right to accept or reject a refund.